Support

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Get help with Orbital or find answers fast. Our team is here to support schools with practical guidance and clear resources.

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Knowledge base

Browse guides, walkthroughs, and troubleshooting articles

Video tutorials

Watch step-by-step videos on core features and workflows

Questions

Find quick answers to common questions about Orbital. If you don't see what you need, reach out to our team.

How do I log in to Orbital?

Visit the Orbital login page and enter your email and password. If you've forgotten your password, click the reset link on the login screen. You'll receive an email with instructions to create a new one. If you're having trouble accessing your account, contact our support team and we'll help you regain access.

Can I integrate Orbital with other systems?

Yes. Orbital supports integrations with common education platforms and tools. We offer API access, data import and export, and SSO for seamless connection with your existing systems. Check our integrations page or contact us to confirm compatibility with your specific tools.

How is my school's data protected?

Data security is built into Orbital from the ground up. We use encryption, role-based access controls, and regular security audits to protect student and family information. We comply with FERPA and other privacy standards. For detailed information, review our security and privacy documentation.

What happens if I need to export my data?

You can export student records, attendance, billing data, and other information at any time through the Orbital dashboard. We support standard formats like CSV and Excel. If you need help with a large export or custom format, our team can assist.

How long does it take to set up Orbital?

Setup time depends on your school's size and complexity. Most schools are operational within two to four weeks. We provide guided onboarding, data migration support, and staff training to make the transition smooth. Our implementation team will work with you to create a timeline that fits your needs.

Still have questions?

Our support team is ready to help. Reach out with any questions about Orbital or how it can work for your school.